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If you are stuck in HP scanner not working condition then you are at the right place as we are here to help you out in the best way possible. You need to make sure that you have an active internet connection in the first place. Most of the issues occur due to a weak connection and we often tend to overlook this aspect. Moving on, you must activate Windows image acquisition (WIA) to fix HP scanner’s non-working state. It is a Microsoft model that allows the communication between graphics software and imaging hardware like a camera or a scanner. Try scanning after enabling it and it should fix HP scanner not working situation.